ISO 9001:2015 is an international standard that specifies the requirements for establishing and adapting a quality management system to the needs of an organisation. It ensures the effective operation of a system that helps to improve the quality of products and services, reduce risks and increase customer satisfaction. The standard introduces a cyclical approach to quality management, consisting of planning, operation, inspection and improvement phases. It helps an organisation to continuously improve its quality management system to meet its objectives and customer requirements.